About Hami
An independent service for following up problems with online purchases, especially from Instagram stores.
Why Hami exists
When an online purchase goes wrong and talking to the online seller does not help, following it up can be hard and tiring. Hami makes that path simpler: record the problem, review the information and, if the request is accepted, follow it up with the online seller.
We focus on online purchases, especially from Instagram stores.
How we help
The Hami team reviews your description and evidence. Once a request is accepted, we raise it with the online seller and record their response and the outcome in the case. You can check the latest status with your tracking code.
Our aim
Our first aim is to help people follow up problems with online purchases and to support consumer rights. We also want clear information about purchases, responsiveness and after-sales service to help make dealings between shoppers and online sellers fairer.
We are preparing a section that shows reviewed records of online stores, including resolved and unresolved cases.
This section is not active yet. More information
Independence and limits
Hami is an independent service. It is not a court, government body or law firm, and it does not give legal advice. We work to follow up the shopper's rights, but we do not guarantee a refund or any particular outcome.
Respecting your privacy
We share only the information needed for the follow-up with the online seller. The shopper's contact details are not given to the online seller, and evidence stays private by default.
Current status
Hami currently accepts new requests by invitation only. Access may be paused or limited at any time.